Shipping policy

Shipping Policy of Canadian Rug Dealers

Effective Date: March 5, 2024

Welcome to Canadian Rug Dealers. Our Shipping Policy is designed to provide you with as much information as possible about the shipping process of our rugs and related products from our website, canadianrugdealers.com.

Shipping Methods and Costs

  • We partner with reputable shipping companies to deliver your orders efficiently.
  • Shipping costs are calculated based on the weight of your order and the final destination. The exact shipping cost will be displayed at checkout before you complete your order.
  • For our dropshipping items, shipping costs and methods may vary depending on the supplier’s policy.

Delivery Times

  • Delivery times vary based on your location and the specific product ordered. Estimated delivery times are provided at checkout.
  • Please note that delivery times are estimates and are not guaranteed, as there may be delays due to factors beyond our control, such as weather conditions or postal carrier delays.

International Shipping

  • We offer international shipping to select countries. International customers are responsible for any customs, duties, or taxes imposed by their country.
  • Please be aware that international shipments may be subject to delays due to customs inspection.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email that allows you to track the status of your shipment.

Shipping Restrictions

  • Certain items may be subject to shipping restrictions due to size or legal restrictions in specific countries or regions.

Limitation of Liability for Shipping Services

  • Canadian Rug Dealers is not responsible for the shipping services provided by third-party carriers. Specifically, we are not liable for any delays, losses, or damages incurred during the shipping process that are outside of our control.
  • We commit to assisting our customers in resolving shipping issues when they arise by liaising with our shipping partners. However, the ultimate resolution of such matters will be subject to the policies and procedures of the shipping companies involved.
  • Customers are encouraged to contact the shipping carrier directly with their tracking number and order details for the most immediate resolution of shipping-related issues.

Lost or Damaged Items

  • In the event your order is lost or damaged during shipping, please contact us at info@canadianrugdealers.com. We will work with you to resolve the issue, which may include a replacement or refund, depending on the situation.

Contact Us

For any questions or concerns regarding our Shipping Policy, please contact us at info@canadianrugdealers.com. We aim to make your shopping experience as seamless as possible from the moment you place your order until it arrives at your doorstep.